MYSTERIOUS SHIPPING POLICY

We ship worldwide from the studio in Melbourne, Australia.

Orders are typically processed within 1–5 business days.
You’ll receive a confirmation email with tracking details once your order is on the way.

Pre-orders are printed to order and have different terms.

Domestic (Australia)

Standard shipping via AusPost or courier — allow 2–5 business days after dispatch.

International

We ship globally. Delivery times vary depending on your location, but most orders arrive within 7–20 business days.

Customs fees, import duties, and taxes are the responsibility of the customer.

Please double-check your shipping address at checkout. We can’t be held responsible for packages lost due to typos in the postcode or street name.

MYSTERIOUS RETURNS POLICY

We want you to love your gear. If something’s not quite right, we accept returns within 14 days of delivery.

To be eligible:

  • Items must be unworn, unwashed, and in original condition

  • Limited edition or made-to-order items may not be returnable (check the product description)

To start a return or exchange, email us at al@mysteriousal.com with your order number and reason for return.

Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Refunds are processed to the original payment method once your return is received and inspected.